Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Scottsville | COUNTRY | South Africa |
| TIME / DATE | 11:25 Sat 4 Feb | PERSON RESPONSIBLE | ZUFAR ABDOOL |
| CUSTOMER | caustic | View all reports by user |
 0
5
|
| PROBLEM | Bad Attitude |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Mon 30 Jan | ||
| HEADLINE | Lack of Knowledge and False Hope? |
||
|
i recently sent a mail to your Zufar Abdool requesting the way forward with regard to converting my number to prepaid. he tells me to call some head office number to find out for myself. i requested him to find out for me because he obviosuly works for autopage and i would assume that it would be his job and that he would be more knowledgeable than me. he sends me an e-mail saying (in capital letters i might add: "I CANNOT TELL YOU IF YOU WILL KEEP YOUR NUMBER OR NOT AS OUR HEAD OFFICE WILL DETERMINE THAT. > > I CANNOT ****TO YOU OR GIVE YOU FALSE HOPE." is this the way you train your staff to speak to clients? I CANNOT ****TO YOU OR GIVE ME FALSE HOPE? Let me tell you that I do not deserve to be treated this way. I do not wish to be sent condescending e-mails by your incompetent staff. I still want the answer to my query as I hate autopage and want to get as far away from you'll as possible. Please contact me and advise me on how i can convert my number to prepaid, and how you plan to train your staff in customer services and basic manners. |
|||
| SUPPLIER'S RESPONSE | Autopage | Time and Date | 12:09:27 | Sat 4 Feb 12 |
|
Hello caustic, We have attempted to make contact with you. Please contact us at Client.Liaison@autopage.altech.co.za with alternate contact information and we will come back to you, alternately we will continue to try and get a hold of you. Kind Regards, Jason Stols The Client Liaison Desk |
|||
| UPDATED RESPONSE | Autopage | Time and Date | 10:15:33 | Fri 10 Feb 12 |
|
Hello caustic, Thank you for your post. As per our telephonic conversation, we would like to apologise for the inconvenience caused with regards to the above matter. Please note that the pre-paid conversion and cancellation has been set for next month. Regards, Jason Stols The Client Liaison Desk |
|||
| CUSTOMER'S FEEDBACK | caustic | Time and Date | 21:11:13 | Tue 7 Feb 12 |
| Not Impressed: Monday came and you didn't call...but then why am I not surprised. This is the autopage way. | |||
Relevant content (Last 5 Bad Attitude Problems)
 |
|||
 |
|||
|
|
|||
 |
|||
|
|
Facebook Application
