Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 10:07 Wed 8 Feb | PERSON RESPONSIBLE | Accounts |
| CUSTOMER | kubendhric | View all reports by user |
 0
4
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Incorrect Billing |
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This complaint was raised with you on 3 occassions, my cell phone numbers are 0828726918 & 0828644400, although I do not agree with Autopage on the GPRS usage, I agreed to pay an additional R100.00 per month plus my current amount on a monthly basis to Autopage so that this matter can be resolved. i do not have the entire money to pay all at once and due to the fact that I did not use my phone, Autopage insists that I did. Despite me agreeing to pay, Autopage still want s to suspend my phones. Why should I pay if my phone is going to be suspended, pls could you assist me. Why would someone continue to disagree with this bill if the person is guilty. If I know that i had used my phone on the net, then by now I should agree but i did not use the phone but agreed to pay the additional R100.00 per month. |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 15:10:56 | Wed 8 Feb 12 |
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Hello kubendhric, Thank you for your post. As per our telephonic conversation, please be advised that the account is in arrears however, the matter has been escalated to our accounts management team to assist. Regards, Jason Stols The Client Liaison Desk |
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