Autopage Conversion

SUPPLIER	Autopage	INDUSTRY	Telecommunications
BRANCH / AREA	South Africa - Menlyn	COUNTRY	South Africa
TIME / DATE	14:31 Wed 8 Feb	PERSON RESPONSIBLE	Head Office
CUSTOMER	Solet	View all reports by user	8 1
PROBLEM	Does not want to port ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	Full of nonsense for no reason
My Mother is an Autopage client and it is the second time she asked me to lodge a complaint on Hello peter regarding bad service and lack of communication. Her contract with Autopage ended in Sept. 2011 and she is currently on pay as you go. She decided to leave Autopage and go over to Vodacom because of previous issues with Autopage. She would like to keep her number but go over to Vodacom. Twice now, Autopage declined her to take her number to Vodacom. She would like to know why she cannot port her number. Please Contact her urgently. Add a new Autopage Report Inappropriate report?
SUPPLIER'S RESPONSE	Autopage	Time and Date	16:48:42 \| Wed 8 Feb 12
Hello Solet, Thank you for your post We would like to apologize for the inconvenience caused with regards to the above matter. Please be advised that this matter has been escalated to the relevant department for assistance, and we will get back to regarding this matter Kind Regards Thersia van Staden
UPDATED RESPONSE	Autopage	Time and Date	12:07:01 \| Mon 21 May 12
Hello Solet, Thank you for your post. We would like to apologize for the inconvenience caused with regards to the above matter. As per our telephonic conversation, your new service provider must change your number to a number for life, please be advised that your query has been resolved and closed. Kind Regards Thersia van Staden The Client Liaison Desk
CUSTOMER'S FEEDBACK	Solet	Time and Date	08:28:08 \| Mon 21 May 12
Indifferent: Matter resolved, thank you!