Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburgh | COUNTRY | South Africa |
| TIME / DATE | 09:07 Tue 7 Feb | PERSON RESPONSIBLE | customer service |
| CUSTOMER | kathyp | View all reports by user |
 0
1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | FRUSTRATED |
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On the 8th January 2012, I contacted Autopage Cellular to query the reason I was being billed for internet usage despite having a contract with BIS. My understanding in having BIS is that all internet browsing is free. The technical department @ Autopage Cellular contacted Cell C who is my service provider to query same and was given the reference number 1514992. On around the 12th January 2011 I contacted Cell C to follow up and was advised by them that there was certain settings which was not applied on their side but same has been rectified and all should be okay. I then contacted customer care @ Autopage Cellular to query my account being credited and was advised that the credit would happen on my February 2012 statement. I also queried as to having proof that same would be done and was advised that I could use the reference 1514992 to make queries. Autopage like Cell C advised that the problem had been rectified. On around the 31st January 2012 I noticed that my account was still being billed with charges for internet usage. On the 1st February 2012, I sent a complaint online to Autoppage Cellular. On Saturday the 4th February 2012 I still had not receive A RESPONSE |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 16:28:32 | Tue 7 Feb 12 |
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Hello kathyp, Thank you for your post. As per our telephonic conversation, please be advised that we are investigating the above matter and I will be in contact with you again to provide feedback Regards, Jason Stols The Client Liaison Desk |
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| UPDATED RESPONSE | Autopage | Time and Date | 13:05:24 | Fri 10 Feb 12 |
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Hello kathyp, Thank you for your post. As per our telephonic conversation, we would like to apologise for the inconvenience caused with regards to the above matter. Please note that I have sent you an e-mail providing information with regards to the matter. Regards, Jason Stols The Client Liaison Desk |
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