Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office, Midrand | COUNTRY | South Africa |
| TIME / DATE | 11:52 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Elomalog | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | FIRST PRIZE FOR INCOMPETENCE! |
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I've had an account with Autopage for +/- 4 years for two cell numbers. In May 2010 I signed up for the 2nd number on a "Any Time Top Up" contract. I made my monthly payments of R100 through EFT. In October 2011, the **** hit the fan. For some unknown reason, or maybe because they just began hiring stupid people, every month I started receiving statements showing my account was in arrears. I would phone, fax proof of payment, would be assured that the error would be rectified, and the following month the exact same thing would happen. I have since spoken and faxed proof of payment to: Masonto, Nomhle, Sophie, Dumi, Craig, Brenda, Gail, Bheki and Letija-at the East Rand Mall Branch. Still, I keep being told they cannot trace my payments and my statements continue to show I'm in arrears. Yesterday, 6th February, I got an sms threatening me with suspension for non payment. I would love somebody to explain to me how such incompetent, obviously illiterate and downright moronic ****** are given jobs in this company!!!! How on earth do they manage to keep the business running if this is the type of people they employ??!!! I'm henceforth closing this account, but just had to have my say! |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 16:15:33 | Tue 7 Feb 12 |
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Hello Elomalog, Thank you for your post We have attempted to make contact with you. Please contact us at amolies@autopage.altech.co.za with alternate contact information and we will come back to you, alternately we will continue to try and get a hold of you. Kind Regards, Ashley Molies Client Liaison Desk |
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| UPDATED RESPONSE | Autopage | Time and Date | 12:08:21 | Wed 8 Feb 12 |
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Hello Elomalog, Thank you for your post We have attempted to make contact with you. Please be advise that a trace payment has been logged on your account, your services has been restored. I trust the above is order. Kind Regards Ashley Molies Client Liaison Desk |
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