Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 10:49 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | shazalvarez | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Charged for Internet browsing when I have BIS |
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I have been struggling to get Autopage to sort out a Blackberry problem for almost 2 months. I upgraded to a Blackberry in October 2011 and on receiving my account in December, I discovered that my account was R2000 and more. I have phoned and visited Autopage on more occasions than I care to remember. I have BIS on my account and have been told to check IP addresses and Internet settings, all of which I have done. It is exactly as they say it should be. Autopage keep telling me that it is downloading that is costing me. I am not downloading and have not done anything that I shouldn't on this phone. How can I get anyone at Autopage to sort this problem out when they don't phone me back EVER! now my line will be cut for something I have done. Autopage must be the worst service provider I have ever had the disaster to deal with. Sharon Alvarez |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 12:39:47 | Tue 7 Feb 12 |
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Hello shazalvarez, Thank you for your post We would like to apologize for the inconvenience caused with regards to the above matter. Please be advised that this matter has been escalated to the relevant department for assistance, and we will get back to regarding this matter Kind Regards Thersia van Staden |
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| UPDATED RESPONSE | Autopage | Time and Date | 16:05:32 | Tue 7 Feb 12 |
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Hello shazalvarez, Thank you for your post. We would like to apologize for the inconvenience caused with regards to the above matter. As per our telephonic conversation, please be advised that your query has been resolved and closed. Kind Regards Thersia van Staden The Client Liaison Desk |
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