Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 22:08 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | A_E | View all reports by user |
 0
1
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| PROBLEM | Passing the Buck |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Autopage - worst experience EVER! |
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My contract with Autopage recently came to an end. After a few months of doing the month to month thing, I finally cancelled the contract (December) and asked for the number to be ported to Prepaid with Cell C, as it was a Cell C contract (with Autopage). Although the contract was cancelled earlier, from the the 28th of January I have not been able to make or receive any phone calls - no network service. First call to Autopage advised that a sim swop needs to be done. This was done on the 30th of Jan. Today is the 7th of Feb and afer NUMEROUS calls to Autopage call centre, my number has still not been activated. It is always somehow some sort of network problem. Nothing is followed up from their side, I am the one who needs to check on the status on a daily basis. Only tonight have I been told to contact Cell C directly, as the issue apparantly **** with them. Cell C then told me to phone back during working hours to talk to their Porting dept. HELLO?!?!?! THIS SHOULD NOT BE A 14 DAY + PROCESS!!! Will definitely not be referring anyone to Autopage. |
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| SUPPLIER'S RESPONSE | Autopage | Time and Date | 13:29:16 | Thu 9 Feb 12 |
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Hello A_E, Thank you for your post. Please be advised that the contact given I the same number that I disconnected however, I have sent you an e-mail for further assistance. Regards, Jason Stols The Client Liaison Desk |
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| UPDATED RESPONSE | Autopage | Time and Date | 11:14:52 | Thu 16 Feb 12 |
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Hello A_E, Thank you for your post. As per our telephonic conversation, we would like to apologise for the inconvenience caused with regards to the above matter. Please note that the line is now fully active and the matter is closed and resolved. Regards, Jason Stols The Client Liaison Desk |
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| CUSTOMER'S FEEDBACK | A_E | Time and Date | 10:52:43 | Mon 13 Feb 12 |
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Utterly Disgusted:
Replied to emal with additional contact details, but no response. When phoning Autopage Call Centre, they still say that the issue is with Cell C. After contacting Cell C, I was advised that the number was definitely not on their system. Cell C has, in the meantime, taken it upon them, to change the warehouse (?) of the number, as it was basically available for use by someone else on the Autopage side. Although not 100% sorted, Cell C was able to assist within 3 working days. |
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