Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Care / Admin / ... | COUNTRY | South Africa |
| TIME / DATE | 07:40 Wed 8 Feb | PERSON RESPONSIBLE | Gregory in Admin |
| CUSTOMER | robsanders | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Autopage - broken promises... |
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| Message on cell from Autopage 2 Dec 2011: Autopage submitted a payment file to Discovery Card which was rejected due to incorrect card expiry date. I phoned to confirmed my expiry date - "correct on our system" and was told not to make a manual payment, that they would resubmit for payment. I waited a couple of days, no payment deducted, I phoned Discovery Card, they said "it's an Autopage issue". I phoned Autopage - very rude agent - "do I understand that it's my resonsibility..." , "it's a Discovery Card" issue. Eventually after no one was willing to explain what was going on and receiving multiple sms's about non-payment, I ended up paying R900.74 manually on 13 Dec (two months payments and losing my Vitality Cash back benefit (which is why I use Autopage). Guess what... received a message on 2 Feb 2011 from an agent leaving a number 011 650 5048 that just either rings or beeps off the hook, that once again, the payment hasn't gone through. Gregory in Admin - you PROMISED me a phone call by COB with feedback on 2 Feb 2011. I work for a Contact Centre where WE KEEP OUR PROMISES to clients. It's 8 Feb, no feedback. HOW WOULD YOU FEEL IF YOU WERE TREATED THIS WAY? | |||
| SUPPLIER'S RESPONSE | Autopage | Time and Date | 14:24:08 | Thu 9 Feb 12 |
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Hello robsanders, Thank you for your post. As per our telephonic conversation, we would like to apologised for the inconvenience caused with regards to the above matter. Please note that Gregory has been in contact and we have request to resubmit the debit order. Regards, Jason Stols The Client Liaison Desk |
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