Autopage Complaint
 SUPPLIER |
Autopage |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Credit Department | COUNTRY | South Africa |
| TIME / DATE | 11:56 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | mariekert | View all reports by user |
 1
1
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Accounts - never informed of outstanding amount |
||
|
I had an Autopage account, but the contract was closed (at least according to me) more than 12 months ago. I have never heard again from Autopage, so simply assumed that everything is in order... However, I pulled a credit record recently and noticed that there was R198 outstanding against my name - something I was never informed about. This had an impact on my credit worthiness, and as a result all my homeloan applications have been denied - for an amount of R198! Even after settling the amount with Autopage, my name is still not cleared, and even after numerous follow-up emails I have not experience any joy. If I was informed (via post, email or telephone) of the outstanding amount, then I would have gladly settled the account. However, this never occurred and is simply unacceptable behaviour from Autopage. The service experience (in terms of follow-up) has also been pathetic at the moment as I simply do not receive any replies... |
|||
| SUPPLIER'S RESPONSE | Autopage | Time and Date | 18:55:12 | Wed 8 Feb 12 |
|
Hello mariekert, Thank you for bringing the matter to our attention. Please accept our sincere apology for the inconvenience caused. Kindly be advised that the matter has been brought to the attention of our legal team managers who will be in contact with you during office hours in this regard. I trust that the above is in order. Regards, Raul Arendse Client Liaison Desk. |
|||
| UPDATED RESPONSE | Autopage | Time and Date | 11:57:10 | Tue 21 Feb 12 |
|
Hello mariekert, Please accept our sincere apology for the delay in response. You may contact the bureau to confirm if the record still reflects. Please be advised that there is a turn around time of Twenty days waiting period after they action the request to update clients profile. I trust that the above is in order. Regards, Raul Arendse Client liaison Desk. |
|||
| CUSTOMER'S FEEDBACK | mariekert | Time and Date | 14:29:45 | Mon 13 Feb 12 |
| Utterly Disgusted: Unfortunately I have not had any response from Autopage, as promised in the response above. Till now, this is not very different from the service I got directly from them as "No response" was anycase my original complaint as well... | |||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
