Autopage Conversion

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SUPPLIER	Autopage	INDUSTRY	Telecommunications
BRANCH / AREA	MTN operator	COUNTRY	South Africa
TIME / DATE	18:13 Mon 9 Jan	PERSON RESPONSIBLE
CUSTOMER	ngeri	View all reports by user	1 2
PROBLEM	No support available f...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 9 Jan
HEADLINE	Non existant technical support
We stay in an area where there is no Telkom infrastructure, and we rely on MTN data for our internet. We make use of the 10gig uncapped MTN package. The past 2 months, the data connectivity has been intermittent to non-existing. I have spent hours on the phone to Autopage, usually being cut off or re-directed to the wrong departments. Finally when I do get through to technical support they tell me that they cannot really assist with my query and it might be better if I phone MTN directly. I have phoned MTN directly and was told I am an Autopage customer and need to contact them. We have purchased close on to R5k equipment to try and resolve the issue ourselves with no luck. For the past 2 months the ticket that I have logged and re-logged is for Autopage to simply log a complaint with MTN. I do not know from here where to point a finger to, but I am now at the end of my tether. All that I want is for Autopage ot go to MTN with my request to get a technician to check the tower and to actually provide feedback. Add a new Autopage Report Inappropriate report?
SUPPLIER'S RESPONSE	Autopage	Time and Date	16:25:10 \| Tue 10 Jan 12
Hello ngeri, Thank you for your post We would like to apologize for the inconvenience caused with regards to the above matter. As per our telephonic conversation, please be advised that this matter has been escalated to the relevant department for feedback, and we will get back to you regarding this matter. Kind regards Thersia van Staden Client Liaison Desk
UPDATED RESPONSE	Autopage	Time and Date	16:43:50 \| Thu 12 Jan 12
Hello ngeri, Thank you for your post. We would like to apologize for the inconvenience caused with regards to the above matter. As per telephonic conversation between yourself and Neo, please be advised that your query has been resolved and closed. Kind Regards Thersia van Staden The Client Liaison Desk
CUSTOMER'S FEEDBACK	ngeri	Time and Date	12:04:35 \| Thu 12 Jan 12
Quite Impressed: Neo Sefatsa have been efficient in following-up this for us. Issue is not yet resolved, however we are happy that someone from Autopage has finally offered to assist.