Auto And General Compliment
 SUPPLIER |
Auto And General |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Group Retentions | COUNTRY | South Africa |
| TIME / DATE | 08:42 Wed 22 Feb | PERSON RESPONSIBLE | Craig Bergover |
| CUSTOMER | yuvesh | View all reports by user |
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| NATURE | Pricing |
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| INCIDENT | Wed 22 Feb | ||
| HEADLINE | Great call centre response - satisfactory discount |
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I received my annual insurance increase which worked out to 20% higher than the previous year. I called through to the call centre and had a discount of approximately R275 applied within 5 minutes. I wish that the insurance companies would provide the optimal customer rate immediately instead of waiting for customers to call in. However, I have to compliment the Group Retentions department and the call centre in general for their quick and efficient reponse. |
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| SUPPLIER'S RESPONSE | Auto And General | Time and Date | 14:26:50 | Wed 22 Feb 12 |
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Hello yuvesh, Thank you for your comments. We are delighted to hear that Craig was able to assist you with a better premium; we will gladly relay your gratitude to him as well as his manager. Kind regards, Angelo Haggiyannes |
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