Auto And General Compliment
 SUPPLIER |
Auto And General |
 INDUSTRY |
Insurance |
| BRANCH / AREA | JOHANNESBURG | COUNTRY | South Africa |
| TIME / DATE | 10:58 Tue 21 Feb | PERSON RESPONSIBLE | LERELL MARSHOFF |
| CUSTOMER | ntokozosin | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Tue 21 Feb | ||
| HEADLINE | CUSTOMER SATISFACTION AND RETENTION |
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| I spoke to a not-so-bright consultant earlier who was not interested in addressing the reason I wanted to cancel. The first consultant was not very clued in on her product knowledge and was not helpful at all. Pity her! I was then transfered to another gentleman who had no interest in saving my business and was just eager to hand me over to someone else and not even attempting to find a solution to my query. Then, I was eventually put through to Lerell Marshoff who was helpful and friendly all at once. Even though she could not do what I initially asked for, she explained the options I had and the process to follow to address my query. Lerell made sure my insurance needs were addressed at an affordable premium, if I could I would only deal with her... She is amazing and is a breath of fresh air. | |||
| SUPPLIER'S RESPONSE | Auto And General | Time and Date | 11:43:38 | Wed 22 Feb 12 |
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Hello ntokozosin, Thank you for taking the time to comment on our service. We are pleased to learn about the professional manner in which Lerell assisted you; your compliment was passed on to her as well as her manager where it will be appreciated. Enjoy the rest of your day! Angelo Haggiyannes |
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