Auto And General Conversion
 SUPPLIER |
Auto And General |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Call center | COUNTRY | South Africa |
| TIME / DATE | 10:03 Tue 9 Aug | PERSON RESPONSIBLE | |
| CUSTOMER | spvdwalt | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 9 Aug | ||
| HEADLINE | Policy not canceld |
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I took out insurance with auto and general in the last week in July, I called back and canceled the insurance on the same day due to personal reasons. You would not believe what happened next, the money was actually deducted from my bank account on the 3rd of august. I phoned the call center this morning to find out what is going on, I spoke to Jenziwe who was unable to help me, but she said that she would put me thru to her superior, because he would be able to help me, but when she put me threw I got a message saying I am outside office hours and got cut off. Please refund my money and cancel my policy. |
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| SUPPLIER'S RESPONSE | Auto And General | Time and Date | 16:20:32 | Wed 10 Aug 11 |
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Hello spvdwalt, Thank you so much for bringing this matter to our attention. As discussed with one of our Liaison Officers, by the time you have contacted us to cancel the policy, we have already lodged for premium, hence the reason for the deduction. We confirm that the policy has been cancelled, and a refund has been authorized. The money will reflect in your banking account within a period of 5 working days. Please accept our humble apologies for the lack of service you received, and for any inconvenience caused. Kind Regards Angelo Haggiyannes |
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| CUSTOMER'S FEEDBACK | spvdwalt | Time and Date | 23:20:15 | Fri 26 Aug 11 |
| Over the Moon: imediae resolution | |||
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