Auto And General Conversion
 SUPPLIER |
Auto And General |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 15:21 Wed 3 Aug | PERSON RESPONSIBLE | Auto & General |
| CUSTOMER | NyakiH | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 3 Aug | ||
| HEADLINE | Does me looking for a quote mean you should debit? |
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| I am so annoyed. I went onto hippo looking for car and household insurance. Within 5 minutes I got a call from various service providers, one of which was Auto & General. I don't know why I gave them my bank details, but I was explicit when mentioned that I'm looking for a quote and currently have cover with my insurance (which I haven't cancelled). So it turns out that I found a new property and put in an offer and got the bond approval, meaning I wouldnt take the options provided in the quotes. On the 1st of July 2011 my account was debited and I didn't notice. On the 1st of August 2011, I took notice, and realised I didn't even know who was debiting my account. Called my bank on 3 August, and low and behold it was A&G who had debited my account. I think I must have obtained 3/4 quotes, and I was considering another insurance provider, but A&G decided to debit my account anyway.What is that? So I waste my employer's time calling to follow up only to get told that they must listen to the recording, and that the refund will take 7 working days. Why should it take so long, when I didn't even give the instruction for them to debit my account? This is more than annoying, its wrong! | |||
| SUPPLIER'S RESPONSE | Auto And General | Time and Date | 17:01:51 | Thu 4 Aug 11 |
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Hello NyakiH, We have noted your comments, thank you for bringing this matter to our attention. One of our Liaison Officers attempted to contact you on the number provided, unfortunately without any success. We confirm that the policy was cancelled, and that a refund has been processed. The money which was deducted will reflect in your banking account within a period of three working days. We will continue with our investigation pertaining to the sales conversation, and will most definitely supply you with an update once we have concluded our investigation. Please accept our sincere apologies for any inconvenience caused Kind Regards Angelo Haggiyannes |
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| CUSTOMER'S FEEDBACK | NyakiH | Time and Date | 13:05:55 | Fri 14 Oct 11 |
| Quite Impressed: matter sorted quickly and efficiently. thank you. | |||
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