Arthur Kaplan Jewellers Complaint
 SUPPLIER |
Arthur Kaplan Jewel... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Sandton City | COUNTRY | South Africa |
| TIME / DATE | 08:31 Sat 4 Feb | PERSON RESPONSIBLE | various |
| CUSTOMER | Edpr | View all reports by user |
 0
1
|
| PROBLEM | Feedback / Response |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Shocking service |
||
| I ordered a gents wedding ring fron this store in December and was told that it'll arrive within a week from another store. After 3 weeks the wrong ring arrived and was reordered. 6 weeks has passed in total and still no ring arrived. The staff is very unhelpfull making empty promises each time I call promising to call me back in 5 minutes with an update but never phone back. It's too late now to look for another wedding ring before my wedding. Shocking service! | |||
| SUPPLIER'S RESPONSE | Arthur Kaplan Jewellers | Time and Date | 14:52:00 | Tue 7 Feb 12 |
|
Hello @Ed, First of all I can only apologies about the service and lack of follow ups. I spoke to the Sandton branch manager(Johan) and I understand that everything has been sorted out and you will collect the ring shortly. All of the best. Ferdinand Changuion |
|||
Relevant content (Last 5 Feedback / Response Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
