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Audi South Africa - Customer Feedback and Analysis

Shown below are the statistics for Audi South Africa based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (45) 20%
Complaint (183) 80%
Customer Compliment Complaint
1. Bartlett30
2. Service0111
3. LSPLSN02
4. mike326202
5. schuttcc02
Nature of complaints (last 12 months): 183 reports - Audi South Africa
Bad Attitude (7) 4% Bad Attitude
Billing/Accounts (2) 1% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (6) 3% Breach of Contract
Damaged Goods (14) 8% Damaged Goods
Expiry Date (2) 1% Expiry Date
Feedback/Response (9) 5% Feedback/Response
Late/No Delivery (6) 3% Late/No Delivery
Other (30) 16% Other
Chart
 Passing the Buck Passing the Buck (5) 3%
Pricing/Barcodes Pricing/Barcodes (1) 1%
Repairs/Servicing Repairs/Servicing (99) 54%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 11291 reports - Motor Industry Analysis
Bad Attitude (714) 6% Bad Attitude
Billing/Accounts (190) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (357) 3% Breach of Contract
Call Centre!! (33) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (720) 6% Damaged Goods
Expiry Date (17) 0% Expiry Date
Feedback/Response (574) 5% Feedback/Response
Chart
 Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (396) 4%
Other Other (4405) 39%
Out of Stock Out of Stock (108) 1%
Passing the Buck Passing the Buck (302) 3%
Pricing/Barcodes Pricing/Barcodes (89) 1%
Repairs/Servicing Repairs/Servicing (3314) 29%
Spam Spam (27) 0%
Back

Please note: All Reports & Stats fall away after 12 months

 
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