Audi South Africa Complaint
 SUPPLIER |
Audi South Africa |
 INDUSTRY |
Motor |
| BRANCH / AREA | Customer Care | COUNTRY | South Africa |
| TIME / DATE | 12:11 Tue 24 Jan | PERSON RESPONSIBLE | Karen / Superiors |
| CUSTOMER | rbnel | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | AUDI - THE HOME OF EXCEPTIONAL SERVICE ?????REALLY |
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Audi in principle promises exceptional service and customer satisfaction. My experience this far has proven the complete opposite and total disappointment in all aspects . I purchased a BRAND NEW Audi Q5 on the 4th of June 2011 for the Amount of R625 000 .00 with every extra possible. Within 5 months the car started jerking and shuddering . The car has been shunted from one branch to another and has now for the past almost 2 months been standing in An Audi Service Centre . They have done a Software upgrade , Change the MEGATRONIC and have now resorted to changing the GEARBOX . It is costing me in excess of R12500 p/month on premiums and Insurance , this while I don't have the pleasure of driving my expensive car . I have been through all the necessary channels possible and have even tried to trace up Chris Khumalo who is the MD of Audi SA After Sales , but to my surprise nobody at Audi SA customer care wants to allow me the oppurtunity to get in contact with Chris Khumalo . (SEEMS TO ME A COVER UP !!) IT IS SICK AND UTMOST DISGUSTING HOW SUCH A BIG COMPANY CAN BE SO INCOMPETENT WHEN IT COMES TO THE CLIENTS NEEDS . WHERE TO FROM HERE ??? |
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Relevant content (Last 5 Repairs / Servicing Problems)
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08:51:37 Mon 21 May 12
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