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Apple South Africa - Customer Feedback and Analysis

Shown below are the statistics for Apple South Africa based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (21) 12%
Complaint (161) 88%
Customer Compliment Complaint
1. KevDonJac02
2. salati02
3. nena02
4. Ross1302
5. charmaine lacock11
Nature of complaints (last 12 months): 161 reports - Apple South Africa
Bad Attitude (28) 17% Bad Attitude
Billing/Accounts (5) 3% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Call Centre!! (8) 5% Call Centre!!
Damaged Goods (13) 8% Damaged Goods
Expiry Date (1) 1% Expiry Date
Feedback/Response (10) 6% Feedback/Response
Late/No Delivery (6) 4% Late/No Delivery
Other (38) 24% Other
Chart
 Out of Stock Out of Stock (5) 3%
Passing the Buck Passing the Buck (5) 3%
Pricing/Barcodes Pricing/Barcodes (2) 1%
Repairs/Servicing Repairs/Servicing (39) 24%
Nature of complaints (last 12 months): 2435 reports - Electronics Industry Analysis
Bad Attitude (140) 6% Bad Attitude
Billing/Accounts (60) 2% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (41) 2% Breach of Contract
Call Centre!! (33) 1% Call Centre!!
Competitions (5) 0% Competitions
Damaged Goods (194) 8% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (154) 6% Feedback/Response
Chart
 Hygiene Hygiene (1) 0%
Late/No Delivery Late/No Delivery (173) 7%
Other Other (948) 39%
Out of Stock Out of Stock (32) 1%
Passing the Buck Passing the Buck (43) 2%
Pricing/Barcodes Pricing/Barcodes (22) 1%
Repairs/Servicing Repairs/Servicing (564) 23%
Spam Spam (19) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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