Altech Netstar Conversion
 SUPPLIER |
Altech Netstar |
 INDUSTRY |
Security |
| BRANCH / AREA | JOHANNESBURG | COUNTRY | South Africa |
| TIME / DATE | 16:21 Tue 16 Aug | PERSON RESPONSIBLE | KHULANI NGWENYA |
| CUSTOMER | mamikie | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 16 Aug | ||
| HEADLINE | YOUR FITMENT NOT WORKING, NO HELP FROM KHULANI |
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| I CALLED NETSTAR OFFICES TWICE TO TEST MY UNIT WHICH IS NOT WORKING SINCE IT WAS INTALLED ON THE 23RD OF JULY, WHEN I CALLED TODAY TO REPORT THE MATTER TO CUSTOMER SERVICES, KHULANI REFERED ME BACK TO THE SUPPLIER THAT I DONT WANT TO TALK TO BECAUSE I CANT GET ANY HELP FROM THEM (FROM CROWN MINES) SHE DOES DOES EVEN TELL ME THAT SHE IS REFERING ME TO THOSE PEOPLE, HOW RUDE IS SHE. I DID WANT TO SPEAK TO THEM BECAUSE I HAVE BEEN WAITING FOR THEM SINCE SATURDAY TO REFIT, I THINK THEY MUST COME AND TAKE IT OUT, I HAVE NEVER HAD A PROBLEM WITH THE FITTING SINCE I HAVE BEEN A CUSTOMER FOR TWELVE YEARS, WHY DID YOU SEND THIS PEOPLE? | |||
| SUPPLIER'S RESPONSE | Altech Netstar | Time and Date | 16:37:52 | Tue 16 Aug 11 |
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Hello mamikie, You will be contacted to have the matter adressed. Regards Kevin Naidoo |
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| CUSTOMER'S FEEDBACK | mamikie | Time and Date | 08:42:04 | Fri 19 Aug 11 |
| Over the Moon: 8h40 as i write now, they are here fixing it, thanks very much - hope they will get it right! | |||
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