Altech Netstar Conversion

SUPPLIER	Altech Netstar	INDUSTRY	Security
BRANCH / AREA	GAUTENG MIDRAND	COUNTRY	South Africa
TIME / DATE	10:46 Fri 15 Jul	PERSON RESPONSIBLE	CALL CENTRE, TESTEING...
CUSTOMER	LubbeHoytt	View all reports by user	1 5
PROBLEM	NETSTAR STILL NOT ACTI...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 15 Jul
HEADLINE	POOR SERVICE
I HAD NETSTAR UNITS INSTALLED IN MY TWE VEHICLES ON 11 JUL 11. SINCE 11 JUL 11 IT IS STILL NOT ACTIVATED. I HAVE MADE NUMEROUS CALLS TO NETSTAR OVER THE LAST FEW DAYS TO FIND OUT WHAT THE PROBLEMS ARE. I EVEN HAD THE UNITS TESTED WHILST I WAS OUT ON THE ROAD YESTERDAY. BY TODAY STILL NOT ACTIVATED!!! YESTERDAY A GENTLEMAN RETURNED MY CALL EARLIER THE MORNING AND SAID A TECHNICIAN WOULD VISIT ME AT 14:00. NOBODY TURNED UP. NOBODY EVEN CALLED AND MADE AN EXCUSE. WHEN YOU SPEAK TO CALL CENTRE PERSONEL THEY TALK SO FAST AND SOMETIMES SO SOFT YOU CAN HARDLY HEAR THEM. IFONLY I CAN GET SOMEBODY RESPONSIBLE AND JUST GIVE ME A CALL. IT'S NO USE TALKING TO A CALL CENTRE. Add a new Altech Netstar Report Inappropriate report?
UPDATED RESPONSE	Altech Netstar	Time and Date	15:58:28 \| Fri 15 Jul 11
Hello LubbeHoytt You will be contacted by a consultant shortly to have the matter adressed and resolved. Regards Kevin Naidoo
CUSTOMER'S FEEDBACK	LubbeHoytt	Time and Date	09:20:15 \| Wed 20 Jul 11
Over the Moon: They reacted immediatley and they solved my problem! Thanks Hellopeter!