Altech Netstar Conversion

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SUPPLIER	Altech Netstar	INDUSTRY	Security
BRANCH / AREA	johannesburg	COUNTRY	South Africa
TIME / DATE	11:29 Fri 16 Sep	PERSON RESPONSIBLE	Kevin Naidoo
CUSTOMER	roldy007	View all reports by user	2 0
PROBLEM	poor resolution of com...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 27 Jul
HEADLINE	Poor resolution of complaint
I purchased a car from a dealership in Sandton. I was offered the Netstar system to be installed , but it was never explained that I would be purchasing the unit as opposed to taking out a contract. Aside from this when the unit was installed the panic button was put in a different place than what was agreed and I later found out that the unit was actually faulty (as confirmed by the fitters) and not sending a distress signal once the engine was started. Also each call centre consultant seemed to offer different contract prices! I made numerous phone calls to have all this resolved and whilst this was escalated to the head of client services (Kevin Naidoo) I have still not heard anything from him or his colleaugues despite them prommising to get back to me. The service I have recieved is shocking and a lot of empty promises! It was agreed I could 'switch' to a contract basis , but as mentioned I am still waiting for someone to get back to me. At this point I would strongly suggest not using Altech Netsar, but rather looking at one of the competitors. Add a new Altech Netstar Report Inappropriate report?
SUPPLIER'S RESPONSE	Altech Netstar	Time and Date	16:41:31 \| Fri 16 Sep 11
Hello roldy007, As discussed the matter has been resolved. Regards Kevin Naidoo
CUSTOMER'S FEEDBACK	roldy007	Time and Date	08:26:54 \| Wed 28 Sep 11
Quite Impressed: After posting a comment on this site I was contacted by various people from Mitsubishi. My complaint was dealt with professionally and I was kept updated as to progress. I was compensated for the inconvenience. Every company is going to have it's problems, but what distinguishes between companies is how the problems are dealt with and Mitsubishi is one of those companies that takes pride in keeping its customers happy. Thanks to Daniel Mokoena and Gary Janssen for going above and beyond!