Altech Netstar Conversion
 SUPPLIER |
Altech Netstar |
 INDUSTRY |
Security |
| BRANCH / AREA | Resting Centre | COUNTRY | South Africa |
| TIME / DATE | 16:09 Tue 11 Oct | PERSON RESPONSIBLE | |
| CUSTOMER | roux17 | View all reports by user |
 1
 0
|
| PROBLEM | Call Centre!! |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 11 Oct | ||
| HEADLINE | No response at calling/testing centre |
||
|
You are required to test your tracking device on a regular basis. Trying to get through to the testing centre proofs to be impossible. I phoned 011 207 5133, after having to listened to the whole of Altech group's adds, an automated message informs you (3x) " we are aware of your call, please stay on the line" " we are aware of your call, please stay on the line" " we are aware of your call, please stay on the line". Yet nothing or nobody bothers to respond to your call. Eventually I put the phone down after 10 minutes and tried a second time. Exactly the same experience. I then tried (thinking I am clever) tried the emergency centre, ha, ha !! just to be transferred and to start waiting again!!!! This is pathetic to say the least!!! |
|||
| SUPPLIER'S RESPONSE | Altech Netstar | Time and Date | 12:32:28 | Thu 13 Oct 11 |
|
Hello roux17, Rehana, has made contact and address this matter, please let her know if there is anything else we can do for you. Regards David Shipton |
|||
| CUSTOMER'S FEEDBACK | roux17 | Time and Date | 12:59:32 | Mon 24 Oct 11 |
| Quite Impressed: I received a call the very next day and problem was resolved. Thank you | |||
Relevant content (Last 5 Call Centre!! Problems)
 |
|||
|
|
|||
|
|
|||
|
|
|||
|
|
(( • )) Supplier's response |
Facebook Application
