Altech Netstar Conversion
 SUPPLIER |
Altech Netstar |
 INDUSTRY |
Security |
| BRANCH / AREA | Midrand Head Office | COUNTRY | South Africa |
| TIME / DATE | 23:57 Wed 13 Jul | PERSON RESPONSIBLE | Pieter Brits |
| CUSTOMER | HlatswMR | View all reports by user |
 4
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| PROBLEM | ***** |
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| INCIDENT | Tue 12 Jul | ||
| HEADLINE | Dispicable customer service by insensitive manager |
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I took my car in to be fitted with a tracking device at the NetStar Midrand Head office and due to the extended waiting period I suggested that I return later when I prepared to wait. The manager offered to transport me back to my workplace and return the car when it was ready. When the car was returned to me I quickly discovered that my mobile phone headset was missing and reported it. To my horror , the manager informed me that it was my responsibility to ensure that I removed all valuables from my car and that NetStar would take no responsibility for the *****. To add insult to injury he added that he could not concern himself with “silly” things such as a headset. The value of the item is not at issue but, rather the fact that I have entered into a three year contract with an organisation that treats ***** so lightly and has no regard for its customers. Am I expected to entrust my belongings (my car) to a company that would ***** a headset from me? This company installs anti-***** devices and possess extremely personal information about me, there is simply no way I can be expected to continue our relationship after such a gross violation and unacceptable treatment. |
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| UPDATED RESPONSE | Altech Netstar | Time and Date | 07:55:02 | Thu 14 Jul 11 |
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Hello HlatswMR You will be contacted this have the matter adressed. Regards Kevin Naidoo |
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| CUSTOMER'S FEEDBACK | HlatswMR | Time and Date | 13:51:34 | Tue 19 Jul 11 |
| Over the Moon: The matter was resolved professionally and swiftly. Responsible manager called to apologise and headset replaced | |||
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