African Bank Conversion
 SUPPLIER |
African Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 12:00 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | jodrico | View all reports by user |
 2
 0
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | No response on full complete and singed contract |
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I applied for a loan over 4 weeks ago, since the the assisting agent has been doing all he can to get the credit department to approve the singed contract. The credit department does no have a contactable telephone address neither do they respond on emails sent from African bank themselves. Also i the tried call the alleged complaints department and keep being bumped to voice mail. To all the people looking to make a loan a African bank I hope you are will to wait a life time!! |
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| SUPPLIER'S RESPONSE | African Bank | Time and Date | 08:11:21 | Mon 6 Feb 12 |
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Hello jodrico, Thank you for referring your concerns via the Hello Peter website. As discussed, we are investigating the matter and will keep you updated. Kind Regards, Natalie Pretorius Consumer Dispute Representative ABIL Consumer Advocates Office Tel: 011 564 7383 Fax: 011 207 4724 Email: npretorius1@africanbank.co.za |
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| UPDATED RESPONSE | African Bank | Time and Date | 10:47:43 | Mon 6 Feb 12 |
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Hello jodrico, We confirm that your loan was disbursed and that the matter is now resolved. Please feel free to contact me directly should you need any further assistance. Kind Regards, Natalie Pretorius Consumer Dispute Representative ABIL Consumer Advocates Office Tel: 011 564 7383 Fax: 011 207 4724 Email: npretorius1@africanbank.co.za |
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| CUSTOMER'S FEEDBACK | jodrico | Time and Date | 11:38:21 | Wed 8 Feb 12 |
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Over the Moon:
They called me first thing monday morning and within 4hours the account was complete and money was in my account. Awseasom service thanks. |
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