Adt Security Conversion

SUPPLIER	Adt Security	INDUSTRY	Security
BRANCH / AREA	Germiston	COUNTRY	South Africa
TIME / DATE	09:19 Wed 8 Feb	PERSON RESPONSIBLE
CUSTOMER	NTGown	View all reports by user	1 2
PROBLEM	Continued Disfunction	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	Tech Service - Not Working
This follows on from my previous complain on 16 Jan and the follow up provided there. Still I have my alarm being set off during the day which must mean the outside PIR's are either a) not angled properly and picking up movement on the street or b) the warning signal indicating a low battery on one of the PIR's is causing the issue. Nevermind the fact that a technician has now been dispatched to my residence 3 times and instructed to sort out this problem on each occasion and I still sit with the bill of R 850 from the last time. While I appreciate the programming work they had completed for me (and I am willing to pay for that) the job of stabilising the alarm so it does not continue to be set off unnecessarily is not done. So - I am left with having to phone the technical department to request a technician who is going to come out and charge me another R 450 to sort out a problem that should already have been sorted out. Frustrated beyond belief with this system now. Add a new Adt Security Report Inappropriate report?
SUPPLIER'S RESPONSE	Adt Security	Time and Date	09:29:27 \| Wed 8 Feb 12
Hello NTGown, We thank you for bringing this to our attention, you will be contacted by someone today, where they will look to assist in resolving this matter. kind regards, Customer services
CUSTOMER'S FEEDBACK	NTGown	Time and Date	23:53:54 \| Wed 16 May 12
Quite Impressed: Head technician phoned me and explained the misunderstandings and resolved the matter almost as requested which I am quite satisfied with. Partial credit from incomplete service will be passed on my account as agreed. Thank you ADT for resolving.