Adt Security Complaint
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | walkerville | COUNTRY | South Africa |
| TIME / DATE | 14:59 Tue 7 Feb | PERSON RESPONSIBLE | Rosa Kruger & Nichola... |
| CUSTOMER | carhater | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 14 Dec | ||
| HEADLINE | Still no response to my complaint posted 20 dec |
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| I was most encouraged to receive several phone calls after I posted a complaint on 20 December. Alas, the technician for whom we waitied all day failed to appear. I was then told by email by Rosa Kruger that Nicholas Govender would contact me. Nothing, so I contacted him. he said that they would send out a technician but that it would uincur more costs. Why should I pay for the techician to come again to finish the job for which I had already paid him? When he tried to phone me back, my line was engaged and he quickly posted an email to Hello Peter to say that he had been unable to contact us (all 1 call). Unfortunately, for him he emailed it to me instead of you! I have sent emails to both him and Rosa asking for the matter to be resolved. I have phoned and left messages (even one for the managing director). No response. Please just give me my money back. | |||
| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 15:08:58 | Tue 7 Feb 12 |
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Hello carhater, We apologise for the inconvenience caused, this information has been escalated to the Head of Department and you will be contacted by someone where they will look to resolve this matter. kind regards, Customer services |
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Relevant content (Last 5 Repairs / Servicing Problems)
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08:51:37 Mon 21 May 12
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