Adt Security Complaint
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | Umhlanga | COUNTRY | South Africa |
| TIME / DATE | 11:52 Fri 3 Feb | PERSON RESPONSIBLE | Denash,Lorraine,Andy |
| CUSTOMER | loupee1 | View all reports by user |
 7
12
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Once you have signed Good service turns bad |
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Firstly I wanted to get ADT out to give me a quote for them to be my security company. I emailed 3 times and put on their site for someone to contact me and when I had no joy I put them on hello peter . 10 min after putting on hello peter they contacted me and set up an appointment for the first thing the next morning . that person was Denash who came in and told me all the things I wanted to hear about how good ADT is and how they are a cut above all the rest . he then quoted me and after reviewing everything do we decided to go with them . Denash was out the very next day to do all the signing and make us pay the 50% deposit for the instillation. WELL once my signature hit that contract their attitude changed I have had to contact ADT 7 times and still I sit waiting for Denash ,Lorraine or Andy to get back to me on if whether or not they are coming out to do my instillation today. I have told them that I have my window people coming in Monday so it had to be done today and still no call to say yes we coming or no we not . so i don't know if I must tell my window guys to cancel Monday or not . So where are ADT a cut above the rest they all the same. |
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| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 12:15:37 | Fri 3 Feb 12 |
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Hello loupee1, We apologise for the inconvenience caused, this information has been escalated to the Head of Department and you will be contacted by someone today, where they will look to resolve this matter. kind regards, Customer services |
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