Adt Security Complaint
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 11:43 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | sebra80 | View all reports by user |
 4
2
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | LITTLE OR NO SERVICE FROM ADT! |
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| We joind ADT on 18/11/11,a tech was sent out the ffg week 2 install the radio trnsmtter @ our home.When he got here,he sed our alarm's PCB was totally dead & he had 2 cancel the instlatn!Our alarm has been WORKING & servicd 4 many yrs.If the PCB ws dead,how ws it functioning @ all?He then sed he did alarm instaltns over the wknd in his pvt capacity & we shld call him 2 hav a new alarm fittd.This was questnble,He markd the form he had brought with a big CANCELLED & left saying we shld call the office 2 hav them re-book a tech IF we sort out our 'faulty' alarm!The ffg morning,my daughtr set off the alarm by accdnt. Lo & behold, ADT calls!The gent I spoke with sed we r linked!Ever since then,we have had NO DECENT SERVICE from ADT.When our alarm is activatd,1 of the ffg occurs w/out fail:1.No1 calls AT ALL! 2.We get a call from ctrl room the NXT day or hrs l8r 3.An armd respns unit is dspatchd BUT ctrl room calls the NXT day & says they just rcvd the signal!When I calld 2 cancel the service which was free 4 3 mnths.(effectvly +/- 2 mnths were free),im told we hav 2 pay the bal of the 2yr contract!Yes we signd a contract but surely ADT is bound 2 provide a service if they expect payment | |||
| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 12:03:05 | Wed 8 Feb 12 |
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Hello sebra80, We thank you for bringing this to our attention, you will be contacted by someone today, where they will look to assist in resolving this matter. kind regards, Customer services |
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| CUSTOMER'S FEEDBACK | sebra80 | Time and Date | 19:28:14 | Fri 10 Feb 12 |
| Not Impressed: ADT contacted us and said they will send someone out to test our alarm,the next day a technician came out. He spent about half an hour here testing and confirmed NO FAULT with our alarm, said he's happy with it. He said the problem must ****on the side of ADT. No word from ADT since! Today one of the outdoor zones tripped, I had no idea why and didn't feel safe as a woman alone to venture outside to check. ADT called OVER AN HOUR later! Are we supposed 2 be impressed the call wasn't a day late? | |||
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