Adt Security Complaint
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | FLORIDA | COUNTRY | South Africa |
| TIME / DATE | 08:01 Mon 6 Feb | PERSON RESPONSIBLE | CARLOS / MORNE |
| CUSTOMER | DEL KAHN | View all reports by user |
 0
12
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| PROBLEM | DISGUSTING SERVICE |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | BREAKING & ENTERING |
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I reside at 8 Poole street in Florida, for the whole of January up until Friday not sure of today, we had our property broken into. On Friday 3.2.2012 i received a call from ADT advising me of an alarm activiation @ about 1.45p.m. I asked ADT to send a response vehicle as everyday something was stolen on my property. On arriving at home at 3.15p.m. i found the carport door wide open & my husbands bonsai dishes all over the floor The steel fence was broken & some steel shelves was stolen. i proceeded into the house & at the back door found a slip from ADT advising us that everything was ok. when I looked at the time on the slip it was 2.14p.m. So from the time the alarm was activated it took ADT 1/2 hour to get to my premises which gives any ***** enough time to do as he pleases. On Thursday i received a call from Morne advising me that Carlos would phone on Friday to set up a meeting regarding all the breaking's & ***** we have had. It is Monday morning still no phone call. I am totally disgusted in ADT service yet we have to pay every month. WHY |
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| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 08:26:58 | Mon 6 Feb 12 |
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Hello DEL KAHN, We thank you for bringing this to our attention, you will be contacted by someone today, where they will look to assist in resolving this matter. kind regards, Customer services |
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