Adt Security Complaint
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | Roodekrans | COUNTRY | South Africa |
| TIME / DATE | 09:24 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | PLANETBOY | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Account Not Cancelled After Notice And Request |
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I sent an email to the customer service department on 6 December 2011, wherein I gave notice to cancel my service for the end of January 2012 as I was moving house. After receiving confirmation that my communication has been received and that my account will be cancelled, my account was again debited on 1 February and I still receive alarm activation phone calls, even though I do not even live in the property any more. This is completely unacceptable as I have been a good customer of ADT's and made sure that I hand in my notice of cancellation well in advance! I now consider ADT to be ****** for ******** my money out of my bank account. Your service is pathetic! If anyone at ADT is interested, the service was for 24 Elkie Street, Roodekerans, Roodepoort. |
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| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 09:53:30 | Mon 6 Feb 12 |
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Hello PLANETBOY, We thank you for bringing this to our attention, you will be contacted by someone today, where they will look to assist in resolving this matter. kind regards, Customer services |
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| CUSTOMER'S FEEDBACK | PLANETBOY | Time and Date | 16:22:22 | Wed 8 Feb 12 |
| Indifferent: Cut and paste response | |||
Relevant content (Last 5 Billing / Accounts Problems)
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(( • )) Supplier's response |
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