Adt Security Complaint

SUPPLIER	Adt Security	INDUSTRY	Security
BRANCH / AREA	Gallo Manor	COUNTRY	South Africa
TIME / DATE	08:55 Sun 5 Feb	PERSON RESPONSIBLE
CUSTOMER	brucehusi	View all reports by user	0 1
PROBLEM	Billing / Accounts	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sun 5 Feb
HEADLINE	Account cancelled and still being charged
I signed up with ADT as the consultant led me to believe my alarm system just needed to be reset. Once the ADT serviceman came to install the arial and reset the alarm, he said that they don't know the system and that I would need to buy a new alarm. I am renting the house in which the alarm is situated and therefor I won't buy a new alarm. Now ADT will not put me through to the cancellations department but they say my account is cancelled. However I'm still being charged the monthly fee. I have not had an alarm running for January 2012 and therefore why should I pay for the service! And about twice weekly I still receive a message to test my alarm. Add a new Adt Security Report Inappropriate report?
SUPPLIER'S RESPONSE	Adt Security	Time and Date	08:19:56 \| Mon 6 Feb 12
Hello brucehusi, We thank you for bringing this to our attention, you will be contacted by someone today, where they will look to assist in resolving this matter. kind regards, Customer services
CUSTOMER'S FEEDBACK	brucehusi	Time and Date	19:00:48 \| Sat 11 Feb 12
Utterly Disgusted: Its a week later and I still havent been contacted

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