Adt Security Conversion
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 15:34 Mon 9 Jan | PERSON RESPONSIBLE | Lesley |
| CUSTOMER | Chembri | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | Unprofessional Technical Support |
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Complaint: I have been receiving sms's from the ADT call centre to test my alarm in December last year (2011). I called the call centre on the 15th of December since that was the time that I was at home. I was told that the radio does not send any signal. I was told that a technician will be dispatched on the 20th of December 2011. 20/12/2011: A technician called Vusimuzi Masinga came in an tested the alarm and confirmed that it was not sending a signal. He said he'll come back on the 23rd to fit in a new radio. 23/12/2011: The technician (Vusimuzi) came in with 5 radios and all of them did not send in a signal. A standby technician was also sent that afternoon. He said there is nothing that he can do except for coming back the next Wednesday (28/12) with his senior since he can't see what might be wrong. 28/12/2011: No one came in (or called). Called call centre to complain. 29/12/2011: No one came in (or called). 30/12/2011: Called the call centre to complain. Was told I need a GPRS radio which might be in stock the following week. (spoke to Lesley). 09/01/2012: To date the alarm is still not fixed. |
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| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 15:48:46 | Mon 9 Jan 12 |
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Hello Chembri, We apologise for the inconvenience caused, this information has been escalated to the Head of Department and you will be contacted by someone where they will look to resolve this matter. kind regards, Customer services |
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| CUSTOMER'S FEEDBACK | Chembri | Time and Date | 08:09:38 | Thu 12 Jan 12 |
| Indifferent: I would have been quite impressed if the repairs were done before I had to lodge a complaint. It should not have happened in the first place since we expect a professional service. I am just glad and happy that my alram is now fixed. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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