Adt Security Conversion
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | ontdekkers | COUNTRY | South Africa |
| TIME / DATE | 10:18 Thu 22 Dec | PERSON RESPONSIBLE | Francois |
| CUSTOMER | phanqanqa | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Thu 22 Dec | ||
| HEADLINE | rude consultants who sell u something then ignore |
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| I first called in ADT for an assessment for a quote i was allocated to henrie.we made an appointment for 3:30 on the day he calls me at the time of the appointment to tell me he won't make it after I had specially told him that I took time off to meet up with him he promised to be there at 5. 5;30i give him a call his phone was off. I called his office they sent francois at 7 the manager promised I would get a call from henrie to apologize nothing happened.The following day I signed a contract with francios he promised me everything will be sorted out in 6/7 days. On the 7th day I called him to find out why no one has called he said he would call me shortly he never did.I then called the national line where I was told that Francios lied to me the 6/7 days applies to the technicians calling me and setting up time. Eventually someone called to set up the appointment. On the 22/12/2011 they finally they came only to be told that my garage cannot not be done due to a thin roof that specific censors would have been contracted for. The technicians told me Francios will call me to explain, francios is incompetent because he has still not called me. I paid for censors for my garages. I | |||
| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 10:25:57 | Thu 22 Dec 11 |
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Hello phanqanqa, We thank you for bringing this to our attention, you will be contacted by someone today, where they will look to assist in resolving this matter. kind regards, Customer services |
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| UPDATED RESPONSE | Adt Security | Time and Date | 12:04:03 | Thu 5 Jan 12 |
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Hello phanqanqa, Thank you for your feedback. Kind regards Customer services, |
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| CUSTOMER'S FEEDBACK | phanqanqa | Time and Date | 11:57:31 | Thu 5 Jan 12 |
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Over the Moon:
thank you ADT for this out immediately on the same day everything was sorted. thank you for great service i hope you will keep it up :-) |
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