Adt Security Conversion
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 13:11 Thu 8 Dec | PERSON RESPONSIBLE | Dumi / Customer Servi... |
| CUSTOMER | vanessabos | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 8 Dec | ||
| HEADLINE | No response - despite 5 phone calls & 2 emails |
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| I have transferred my ADT contract to the new owner of my house which i have sold. I have phoned the call centre and managers over 5 times and sent 2 emails with the transfer / cancellation details. EVERY time i get through to a new person, who cannot help me, promises to call back / confirm (even Dumi - a supposed manager). They NEVER call back. I am totally fed up! I will NEVER sign with ADT again! I need my debit order CANCELLED immediately as i have tried to cancel my contract over 5 times now! Vanessa Bosman | |||
| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 13:27:07 | Thu 8 Dec 11 |
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Hello vanessabos, We thank you for bringing this to our attention, you will be contacted by someone before 17h00 today, where they will look to assist in resolving this matter. kind regards, Customer services |
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| UPDATED RESPONSE | Adt Security | Time and Date | 13:23:37 | Tue 13 Dec 11 |
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Hello vanessabos, Thank you for your reply. Kind regards Customer Services |
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| CUSTOMER'S FEEDBACK | vanessabos | Time and Date | 13:20:05 | Tue 13 Dec 11 |
| Quite Impressed: I was contacted in under an hour after submitting this reply, and 2 consultants - Louise Mileham and Fondiswe - both attended to my complaint. Everything is now sorted. | |||
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