Adt Security Conversion
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 15:40 Mon 23 Jan | PERSON RESPONSIBLE | Customer services |
| CUSTOMER | Thoma | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | No feedback |
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Were at Coin originally and my contract was taken over by ADT.My wife lost her job and we need to make financial changes.She is home 90% of the time.As far as I know I didn't sign any contract of ADT.But try to cancel it is a nightmare.Step 1 phone in.....please email detail and reasons to cancel to this and this.One email address was completely wrong and was returned. Step 2......go onto their website and leave a message there.Got a automated reply with a ticket number that someone will attend to my mail.Step3...phone in again,please send email to this and this......new email address.send it and one went through and the other was returned.Step4...join ADT Facebook page.Left a message, good a speedy reply that someone will attend to my problem(no response) Received a sms that they got my cancellation letter and I need to phone a Lucia.Spend whole day trying to get hold of her,left 3 messages that she must call me. Eventually got a call on my cell but the connection was so bad that we were cut off.Please call again...! |
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| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 15:47:00 | Mon 23 Jan 12 |
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Hello Thoma, We thank you for bringing this to our attention, you will be contacted by someone, where they will look to assist in resolving this matter. kind regards, Customer services |
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| UPDATED RESPONSE | Adt Security | Time and Date | 08:30:51 | Thu 26 Jan 12 |
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Hello Thoma, Thank you for your feedback. Kind regards, Customer services |
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| CUSTOMER'S FEEDBACK | Thoma | Time and Date | 02:05:51 | Thu 26 Jan 12 |
| Quite Impressed: Sorted out got a call,and they are cancelling my contract. | |||
Relevant content (Last 5 Feedback / Response Problems)
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