Adt Security Conversion
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | Call Center-Accounts | COUNTRY | South Africa |
| TIME / DATE | 11:42 Sat 3 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | D Jacobs | View all reports by user |
 4
 0
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 3 Dec | ||
| HEADLINE | Debit amounts change with no notification |
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ADT, do not inform there clients of changes in debit order amounts. They deduct money out of your account as they please. There is no help at the call center. Upon asking why is clients not notified they tell you they did send an sms. BUT no sms was received so def not send. We asked to use our method of communication so that we receive email communication on price increases etc. To date that was not changed. Why do ADT not delivery an after sales service? They eager to take your money every month but thats all you get from them |
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| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 07:59:27 | Mon 5 Dec 11 |
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Hello D Jacobs, We thank you for bringing this to our attention, you will be contacted by someone before 11h00 today, where they will look to assist in resolving this matter. kind regards, Customer services |
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| UPDATED RESPONSE | Adt Security | Time and Date | 08:06:22 | Wed 7 Dec 11 |
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Hello D Jacobs, Thank you for your feedback. Kind regards Customer Services, |
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| CUSTOMER'S FEEDBACK | D Jacobs | Time and Date | 18:56:32 | Tue 6 Dec 11 |
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Quite Impressed:
Thank you Louise. Louise is very helpfull and sorted out the problems very quickly. This is the tye of service ADT should delivery. |
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(( • )) Supplier's response |
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