Adt Security Conversion

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SUPPLIER	Adt Security	INDUSTRY	Security
BRANCH / AREA	Centurion	COUNTRY	South Africa
TIME / DATE	12:59 Wed 16 Nov	PERSON RESPONSIBLE	Piet / Technical Team
CUSTOMER	NicciJ	View all reports by user	1 2
PROBLEM	Newly Installed System...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 16 Nov
HEADLINE	Brand new security system has never worked
We received a quote from Piet on 30 Aug 2011 for a new security system - a total cost of R15 979.80. The full amount was paid on 7 September 2011. The system has not been fully operational for a single day since it was installed by ADT. We had a Technical Team on site on 7 October 2011 but the problem was not resolved. One would think that they would at least attempt to fix the problem but there had been no further contact from ADT. we have made a number of calls to Piet who promised to escalate the matter but obviously without any success or any feedback. It is now 16 November - 2 months after the system was installed and the full amount paid over and we still don't have an operational system. Faulty equipment was installed at our expense. Please give us what we paid for! Add a new Adt Security Report Inappropriate report?
SUPPLIER'S RESPONSE	Adt Security	Time and Date	13:32:20 \| Wed 16 Nov 11
Hello NicciJ, We apologise for the inconvenience caused, this information has been escalated to the Head of Department and you will be contacted by someone before 16h00 today, where they will look to resolve this matter. kind regards, Customer services
UPDATED RESPONSE	Adt Security	Time and Date	10:10:01 \| Mon 21 Nov 11
Hello NicciJ, Thank you for your feedback kind regards Customer Services
CUSTOMER'S FEEDBACK	NicciJ	Time and Date	09:58:34 \| Mon 21 Nov 11
Quite Impressed: I was contacted as promised and the technical team have been at the house on two occasions (Thursday and Friday) to fix the problem. We are currently testing the system to ensure that it is in 100% working order.