Adt Security Conversion

SUPPLIER	Adt Security	INDUSTRY	Security
BRANCH / AREA	Cape Town	COUNTRY	South Africa
TIME / DATE	11:51 Sun 4 Dec	PERSON RESPONSIBLE	control room
CUSTOMER	ronel11	View all reports by user	1 1
PROBLEM	notification failure	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 3 Dec
HEADLINE	alarm notification failure
I was out from 18:30 to approximately 23:30 on Saturday evening 3 December. This morning my neighbour told me that my house alarm went off during that time. I immediately called ADT control room to find out what the story is and they confirmed that the alarm went off round about 20:00. Yet there was no message on my landline or any calls made to my cellphone which was on me the whole evening. What exactly am I paying R405 per month for if there is absolutely no service. This is unacceptable and I would like at least a managerial level person to call me and explain why I did not get a call from the control room. Add a new Adt Security Report Inappropriate report?
SUPPLIER'S RESPONSE	Adt Security	Time and Date	08:01:01 \| Mon 5 Dec 11
Hello ronel11, We thank you for bringing this to our attention, you will be contacted by someone before 11h00 today, where they will look to assist in resolving this matter. kind regards, Customer services
UPDATED RESPONSE	Adt Security	Time and Date	09:29:56 \| Wed 7 Dec 11
Hello ronel11, Thank you for your feedback. kind regards Customer Services,
CUSTOMER'S FEEDBACK	ronel11	Time and Date	09:27:54 \| Wed 7 Dec 11
Quite Impressed: ADT responded very quickly and is taking the complaint seriously. They promised that there will be consequences for the person responsible for the mistake. I am happy that this problem will be sorted out but I will still have to test the alarm activation response it in the near future