Adt Security Conversion
 SUPPLIER |
Adt Security |
 INDUSTRY |
Security |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 20:01 Tue 3 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | ross27 | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 3 Jan | ||
| HEADLINE | ACC #: WAT00448 Complaint |
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| On several occasions I have contacted ADT to resolve the issue of a backdoor sensor that was not functioning correctly. I have subsequently sent ADT customer servers an e-mail advising them that I refuse to pay another call out fee especially in light of the technician not correcting the issue initially which has subsequently resulted in my alarm not functioning correctly. I would encourage ADT to contact me by the latest tomorrow morning to resolve this issue. | |||
| SUPPLIER'S RESPONSE | Adt Security | Time and Date | 08:01:55 | Wed 4 Jan 12 |
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Hello ross27, We thank you for bringing this to our attention, you will be contacted by someone today, where they will look to assist in resolving this matter. kind regards, Customer services |
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| UPDATED RESPONSE | Adt Security | Time and Date | 11:02:20 | Fri 6 Jan 12 |
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Hello ross27, Thank yo for your feedback. Kind regards Customer services |
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| CUSTOMER'S FEEDBACK | ross27 | Time and Date | 10:59:42 | Fri 6 Jan 12 |
| Quite Impressed: ADT reverted back to me within the specifed timeline and address my concern's. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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