Adt Security Conversion

SUPPLIER	Adt Security	INDUSTRY	Security
BRANCH / AREA	Head Office	COUNTRY	South Africa
TIME / DATE	15:01 Thu 8 Dec	PERSON RESPONSIBLE	Admin
CUSTOMER	gustavv	View all reports by user	2 1
PROBLEM	Not loading contract	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 8 Dec
HEADLINE	48 Hours and contract has not been loaded
I signed a 24 month contract with ADT on Tuesday 06/12/2011 and until now the contract has not been activated on my name. I need to book a service technician, but I am told I can't until the contract is loaded. To contact the call centre also doesn't help as you are placed on hold until you give up and end the call. I need this matter sorted out today otherwise I would have to cancel the contract as I will rather be without security than put up with this type of service. All I need is confirmation that the contract is loaded and a service technician to repair a door sensor. Add a new Adt Security Report Inappropriate report?
SUPPLIER'S RESPONSE	Adt Security	Time and Date	15:05:05 \| Thu 8 Dec 11
Hello gustavv, We thank you for bringing this to our attention, you will be contacted by someone where they will look to assist in resolving this matter. kind regards, Customer services
UPDATED RESPONSE	Adt Security	Time and Date	08:52:09 \| Tue 13 Dec 11
Hello gustavv, Thank you for reply. Kind regards Customer services,
CUSTOMER'S FEEDBACK	gustavv	Time and Date	08:14:33 \| Tue 13 Dec 11
Over the Moon: Louise contacted me within minutes of posting this complaint and undertook to look into the matter. She contacted me again after 15 minutes to say that the contract has been loaded and I received a confirmation statement shortly thereafter. A service technician will also come to my house today to repair the faulty zone. Thank you Louise and as I understand Sylvester has arranged the repairs. Thank you to you both. You have restored my faith in ADT.