Absa Compliment
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | bellville voortrekker | COUNTRY | South Africa |
| TIME / DATE | 11:55 Wed 8 Feb | PERSON RESPONSIBLE | sam(manager) |
| CUSTOMER | dariesn | View all reports by user |
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 12
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| NATURE | Going the Extra Mile |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | good work deserves Recognition |
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| I was at the ABSA Branch earlier and had a limit on the time I had available . The client care line was extremely slow and a gentleman with the name Sam(for short as I was told) came over with a very friendly smile and asked what I looked so worried about. I pointed out the que is moving very slowly and he arranged for someone else to assist. I waited for the next consultant who was busy assisting another client at the time, it seems the client had a complex issue which took a while. Sam came over to check up and noticed I was still waiting. He very kindly directed me to his office and managed my request regarding my spiral plan within minutes. Thank you Sam as I made it back to work in time and for the pleasant experience. Keep on going the extra mile.. | |||
| SUPPLIER'S RESPONSE | Absa | Time and Date | 10:13:46 | Fri 10 Feb 12 |
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Hello dariesn, Dear Customer It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Kind regards Richard Gardner Group Customer Care Absa Bank Ltd |
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