Absa Compliment
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Randridge Mall | COUNTRY | South Africa |
| TIME / DATE | 13:43 Tue 7 Feb | PERSON RESPONSIBLE | Archie |
| CUSTOMER | shopper1982 | View all reports by user |
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| NATURE | Teller - awful/ manage... |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Complaint handled well |
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I went in to ABSA in Randridge Mall to update my FICA and brought the form I'd being given the day before by Magie/Mcgee (not sure, she wasn't wearing a name tag) and was served by a woman named Thebogeng (the manager called her Thebogo) and she was absolutely vile - patronising, sarcastic and impatient. I came home and called the branch to lay a complaint about her disgusting behaviour and I spoke with Archie, the second-in-command as the manager was away on training. He was really lovely - he patiently let me have my little vent, he asked questions to make sure he understood my side of what happened and told me the correct information that I needed. So while I still have little but disdain for most banks on a good day, Archie was really great and it would be nice if more staff members could be like him. |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 15:42:56 | Tue 7 Feb 12 |
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Hello shopper1982, Dear Customer It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Kind regards Rezona Louw Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | shopper1982 | Time and Date | 14:45:28 | Wed 29 Feb 12 |
| Quite Impressed: He was very professional. While I think your staff behind the customer service desk need massive improvement, he was lovely. | |||
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