Absa Compliment
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 09:13 Fri 3 Feb | PERSON RESPONSIBLE | CLAIMS |
| CUSTOMER | HiletteH | View all reports by user |
1
 11
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| NATURE | Repairs/Service |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | BRILLIANT SERVICE |
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| My household & vehicles have been covered by ABSA iDirect for about the past 2 years. I traded one vehicle in on 27/01/2012 and did the change on the policy (which was done very quickly). Once the dealer collected the vehicle he noticed that the windscreen was cracked and I had completely forgotten to put the claim through so on Monday 30/01/2012 I called the claims department and explained the situation and that the vehicle was no longer on my policy but they did process it anyways and said that I should call later that afternoon to find out whether it would be authorised or not. I called at 16:00 and they informed me that it has been authorised and that the windscreen will be replaced by PG Glass Menlyn. THANK YOU ABSA iDirect - this is what insurance is supposed to be about - QUICK PAINLESS & EFFECTIVE claim payouts. The service I received is most definately worth more than the low premium I am paying. | |||
| SUPPLIER'S RESPONSE | Absa | Time and Date | 16:48:55 | Fri 3 Feb 12 |
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Hello HiletteH, Dear Customer It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Kind regards Ernst Botma Group Customer Care Absa Bank Ltd |
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