Absa Complaint
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Fourways Golf Park | COUNTRY | South Africa |
| TIME / DATE | 14:41 Wed 8 Feb | PERSON RESPONSIBLE | Meschell Phillip / Su... |
| CUSTOMER | rautenbach.rr | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | WORST BANKING EXPERIENCE EVER |
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| Resigned from Murray & Roberts effective 31/12/2011 - provident fund managed by ABSA Actuaries. Phoned in to confirm all docs had been received and that same was in order 09/01/2012. By when I was informed that they couldn't process to disinvest since they were waiting for final figures. After many misinformed information and many phone calls since then, I was informed today, 08/02, that the process has still not been concluded because they awaited FINAL FIGURES. This claim has to be processed for tax directive by SARS - this claim has not been stubmitted to the SARS offices and as yet I am to be informed correctly how long this is all still going to take. The contact number is 011 244 9098. I have to pay a deposit because we are moving and have given notice to be out of our flat by 26/02 but I can't give anybody an answer because I can get no concrete information from the people dealing with the claim. No return phone calls, nothing. | |||
| SUPPLIER'S RESPONSE | Absa | Time and Date | 13:51:10 | Fri 10 Feb 12 |
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Hello rautenbach.rr, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Basani Hlungwane Group Customer Care Absa Bank Ltd |
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