Absa Complaint
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Cresta | COUNTRY | South Africa |
| TIME / DATE | 10:38 Wed 8 Feb | PERSON RESPONSIBLE | Counter 3 |
| CUSTOMER | Janette Van Zyl | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Utterly Disgusted |
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I am a pensioner in a wheelchair communicating with a lady called Crystal at 09:30 explaining to her the problem and asking if my sister with power of attorney could go to the Bank with the necessary documents and do my banking for me, upon which she replied no problem as long as the system confirms that she has power of attorney. My sister arrived at the Bank at 14:00 and was told by the cashier that even with the power of attorney she refuses to do entry- I had to visit the Bank myself and do the transaction myself. I went the Bank at 15:00 ending up 2 nd in the queue. At 15:30 I was told by the cashier(she still has n `t finished with the costumer in front) she refuses to assist me as her closing time is 15:30 and there after she is going home.As per her explanation I have to go back to the bank tomorrow as SHE doesn't assist customers after 15:30 although I have been queuing since 15:00 and the Banks closing time supposedly only 16:00. As a costumer with disability being sent back and forth is very frustrating to put it mildly. Having my sister being embarrassed and treated as a ********** is really disgusting.I am considering doing all my business with another Bank. |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 13:46:55 | Thu 9 Feb 12 |
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Hello Janette Van Zyl, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne le Grange Group Customer Care Absa Bank Ltd |
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