Absa Complaint
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Actionline & Sandton | COUNTRY | South Africa |
| TIME / DATE | 11:51 Wed 8 Feb | PERSON RESPONSIBLE | Mabel.Vilakazi |
| CUSTOMER | niffobti | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | PLEASE close my account |
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I went to ABSA Sandton on 29/12/2011 to close my Current account at ABSA due to their lacks of service when I wanted it as well as monthly account fees. They told me they cannot do it and I had to wait 3 work days. Just enough time for them to charge fees for another month. I took the blow and smiled as I knew it would end soon. Went back on 9 Jan 2012 to close account. 6 working days later. This time they were ofline and I could not close my account. 20 minutes after I am back at the office the clowns sends me an SMS saying my account is overdrawn and I should rectify it ASAP. It went overdrawn due to their fracking bank charges. There was R83 in the account before the new month. Sent e-mail... Got response back from [Email Removed] saying that I do not have to worry further as the account will be closed on 1 Feb. Automatically and all costs will be written off. This did NOT happen and I got another SMS on 6 FEb to tell me to come and sort the account out. She is not responding to any e-mails. Neither is Actionline responding to any of my questions I am thrilled that this account is almost closed. This is their final torture of my soul. ABSA you ****!!! |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 07:58:11 | Thu 9 Feb 12 |
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Hello niffobti, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Richard Gardner Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | niffobti | Time and Date | 07:51:45 | Sun 12 Feb 12 |
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Indifferent:
Was called by a lady from Sandton branch. She promptly resolved the issue. Account is closed. All costs reversed / written off. So finally after 2 months of issues, the account is closed without me having to even go into the bank again. This just leaves the question of ***!!! Why could this not be how things gets done in the first place? Age of electronic banking and all that. I am glad the account is now closed. Even gratefull. Why did it have to be this much of an issue though? |
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