Absa Complaint
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 14:11 Wed 8 Feb | PERSON RESPONSIBLE | Credit Card Div |
| CUSTOMER | ranay | View all reports by user |
 6
7
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Credit Card App |
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| I applied for a credit card last week wishing to take up the 8.8% offer. After a week I had to follow up to find out today that the app was declined. I asked for reason and response : I am listed on the credit bureau! I already have my free annual Transunion report and find there are no defaults etc. I inform the consultant of this and her response was 'I don't know".Am not sure if ABSA has a colour code to call clients with an application status regardless? Should I doubt Transunions report? Can somebody respond on behalf of ABSA or are potential clients too costly to give them a declined reason response? | |||
| SUPPLIER'S RESPONSE | Absa | Time and Date | 12:20:26 | Mon 13 Feb 12 |
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Hello ranay, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Basani Hlungwane Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | ranay | Time and Date | 21:07:02 | Fri 10 Feb 12 |
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Utterly Disgusted:
So I got called by Dineo Molekwa as a token of you can't publicly notice us on helopeter cos we sorry and will fix. Say it however you want but you not truly SAfrican, you don't know your LSM@home. Take a few points from your agent Steve who calls the bright green banks customer. Forget we even talked. |
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Relevant content (Last 5 Feedback / Response Problems)
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23:27:32 Wed 16 May 12
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