Absa Conversion
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Collections Department | COUNTRY | South Africa |
| TIME / DATE | 12:52 Tue 31 Jan | PERSON RESPONSIBLE | Collections Department |
| CUSTOMER | 007sbo | View all reports by user |
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 2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Why must I be inconvinienced because of your error |
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I have recently moved my banking to FNB (the smartest thing I have made this year), I have a personal loan with ABSA, so I obviously moved all my debit orders to FNB. ABSA debited me twice for the same loan. So I called the collections department (0861222272)at about 12h15 today (31/01/12). I was told I must go to FNB and get a statement, then go to ABSA Branch for a debit reversal and wait for about 3 days for the funds to clear. Now why should I be inconvenienced like this, I just don't have the time to go to the banks plus its month end you can imagine the queue, but I do need my money back that I know. What is so difficult by reversing this from their side with out me having to go there physically because the electronic proof is there. I just refuse to do this ,its just not fair and it does not make sense. This is not a way to conduct a business or treat your customers. |
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| SUPPLIER'S RESPONSE | Absa | Time and Date | 16:43:39 | Tue 31 Jan 12 |
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Hello 007sbo, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Vanessa Crowe Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | 007sbo | Time and Date | 08:23:12 | Fri 3 Feb 12 |
| Quite Impressed: The matter was handled well , thank you. | |||
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