Absa Conversion
 SUPPLIER |
Absa |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 12:02 Tue 24 Jan | PERSON RESPONSIBLE | Absa Vehicle Finance |
| CUSTOMER | BarbaraM | View all reports by user |
 6
 16
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Settlement Amount on Vehicle |
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| I will be retrenched on 31 January 2012 and received my retrenchment letter earlier this month. All my colleagues who have vehicle finance contacted their respective banking societies and were given a significant discount when asking for a settlement amount on their vehicles. We are using our retrenchment packages to settle the outstanding debt on our vehicles. I phoned Absa vehicle finance twice yesterday and was told that they do not allow for this. To add insult to injury I was given the incorrect information by the first lady I spoke to with regards to my settlement amount. She said that the amount she was quoting me was inclusive of my debit order payment due on 5 February 2012. The second lady I spoke to said that it is not inclusive and that once my February debit order is deducted I must telephone the finance department and request a refund on that amount. I am utterly disgusted that firstly Absa will not give me a better settlement amount due to my retrenchment and secondly that I had to waste my time and money by phoning twice to get the correct information. If I ever apply for finance again it will be with Standard Bank as they have given discounts to all our staff. | |||
| SUPPLIER'S RESPONSE | Absa | Time and Date | 14:21:50 | Tue 24 Jan 12 |
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Hello BarbaraM, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Pravesh Bejay Group Customer Care Absa Bank Ltd |
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| CUSTOMER'S FEEDBACK | BarbaraM | Time and Date | 08:32:13 | Fri 27 Jan 12 |
| Over the Moon: I was contacted by NODDY NAUDE who really went the extra mile to assist me with my problem. He explained in detail how the settlement amount I received was calculated and even went as far as cancelling my February 2012 debit order and closing my account to ensure that I would not have the inconvenience of having to phone in at a later stage to request a refund etc. Thanks so much to Noddy for all his help, it is very much appreciated. | |||
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