Absa Conversion

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SUPPLIER	Absa	INDUSTRY	Banking
BRANCH / AREA	Bonds / Payment Arrangem...	COUNTRY	South Africa
TIME / DATE	15:38 Tue 17 Jan	PERSON RESPONSIBLE
CUSTOMER	kelsia	View all reports by user	1 3
PROBLEM	Not Interested	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 17 Jan
HEADLINE	Policy or just a bad time to call???
Surely with the repo rates and unemployment rates SA are facing these days banks with which you have a bond would be prepared to accommodate special requests rather than have the hastle of unpaid bonds, evictions and collections, i have a property in joint names, the second person has subsequently walked out and left the debt to me, i called the bond dept explaining this they told me to phone the payment arrangements dept, i explained to the lady at payment arrangements that i cannot afford the full bond amount on my own and would like to arrange a discounted repayment (difference of R1500 / month) for a period which could be added to the end of my bond thereby extended it by a further 6 months or so..i was told flatly no they cant do that and go into a bank and try and speak to a bond consultant...this doesn't make sense to me, i'm not telling them i'm not paying, i'm even trying to arrange to pay more that half the bond amount but it's flat NO so then your other option is what? fall into arrears, get handed over and they eventually end up with an empty property getting NO income from it???? well done ABSA thats real intelligent business sense, good job there logo isn't "we care" Add a new Absa Report Inappropriate report?
SUPPLIER'S RESPONSE	Absa	Time and Date	10:03:56 \| Wed 18 Jan 12
Hello kelsia, Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Basani Hlungwane Group Customer Care Absa Bank Ltd
CUSTOMER'S FEEDBACK	kelsia	Time and Date	10:32:48 \| Tue 24 Jan 12
Over the Moon: I was very wrong about ABSA, unfortunately it was dealing with one individual that gave me such a bad impression of the company as a whole, on the reverse of that though i've since dealt with 2 amazing ABSA employee's, namely, Shadae Johnson and Margie Dear they were both absolutely excellent, i cannot sing their praises enough, words cannot describe how informative and proffessional they both are, they are customer care personified!!!